Contact Page

Contact

Contact Us

Questions? Thoughts? Opinions?

Fill out the form below, and we’ll get back to you.

FAQs

Have a quick question?
Check our FAQs below for a quick answer

Email us

hello@slugbicyclyes.com

Call us

Phone: 682-651-7554
8:00AM - 5:00PM CST

Title

General FAQ

Do you offer custom geometry?

Not at this time. We've worked tirelessly to develop our Everyday Geometry™, and our customers love it. They say it's like coming home.

Do you offer custom builds?

Absolutely. If you're after a specific wheelset, drivetrain, handlebar, etc. please email us at: hello@slugbicycles.com

Do you offer custom finishes?

Not at this time, but never say never.

What is your return policy?

We have a 30-day return policy on softgoods. Hardgoods are non-returnable. This includes frames, bikes, handlebars, and other on-bike accessories. If you have a unique circumstance, contact us at hello@slugbicycles.com, and we will do our best to accommodate your needs.

Where do you ship from?

We ship 1x per week on Saturday from Slug Global HQ in San Francisco, CA.

What carrier do you use?

We ship small items using flat-rate USPS. We ship frames + bikes using Bike Flights.

How long does shipping take?

It depends on your location. All orders receive tracking numbers via email. Pre-order items ship during the timeframe specified on the product page and during the checkout process.

Do you offer local pick up?

Yes. Contact us at hello@slugbicycles.com

How should I care for and maintain my bike?

A trusted local bike shop should assemble your bike. After a few rides, your bike will "settle in" and often requires further adjustment. We encourage you to build a relationship with your Local Bike Shop. Don't hesitate to reach out for tips about how to deal with grumpy mechanics.

What is the Slug warranty policy?

Slug Bicycles are proudly made in Taiwan — the cycling industry's most experienced and technologically advanced manufacturing zone. We are proud to offer a Warranty Policy guaranteeing that your Slug is free from defects in material or workmanship for two (2) years from the date of original purchase. Please review our complete warranty policy and follow the steps to submit a claim below.

How can I demo a Slug bike?

If you are local to the Bay Area, or visiting, please contact us. Follow us on Instagram and subscribe to our email list for further information and updates on demo and test events.

Can I lick Slug bikes?

Yes.

How can I get sponsored?

Earning a spot on the Slug team is not an easy or overnight process. The majority of the Slug team have spent many years on their bikes and began riding many years ago. Riding history isn’t everything though. We value authenticity and personal style. Be yourself, have fun, and ride bikes because you love it!

My bike was stolen! What should I do?

This is the worst. Ask us how we know. Make sure to reach out to your local police dept. to file a report. While we can’t resolve the theft of a bike, Contact Us with proof of purchase and the incident report and we will do what we can to help get you back on the trail.