Warranty Page

SLUG LIMITED WARRANTY POLICY
Title

Last updated: January 2025

Overview

Step 01 - EVALUATE AND DETERMINE THE VALIDITY OF YOUR CLAIM

What is not covered

Note on wear

STEP 02 – HOW TO PROCEED WITH A WARRANTY CLAIM

STEP 03 – CRASH REPLACEMENT

ADDITIONAL TERMS

Overview:
SLUG LIMITED WARRANTY POLICY

Slug Bicycles are proudly made in Taiwan — the cycling industry's most experienced and technologically advanced manufacturing zone. We are proud to offer the following limited warranty and crash replacement program, to the original consumer purchaser only, for all Slug bicycles purchased directly from Slug Bicycles, LLC by consumers who have purchased the bike in their own name and for their own use, directly from Slug, in compliance with our Terms and Conditions. The Slug Limited Warranty, Crash Replacement Policy, Refund Policy and related benefits are not transferrable. If you have a bicycle purchased through a reseller, buying service, marketplace, middleman, drop shipper, distributor, importer or exporter, professional shopper, curator or similar type of individuals or organization, there is no warranty, crash replacement or refund available from Slug, and your sole rights are against the person through whom you purchased your bicycle.


Subject to the limitations stated in this Limited Warranty document, Slug Bicycles, LLC. (“Slug”) warrants to the original purchaser from Slug that this product will be free of defects in materials and/or workmanship under normal and intended use for a period of two (2) years from the date of purchase by the original purchaser (“Warranty Period”). If a valid claim is received within the Warranty Period, at its option, Slug will either (1) repair the product at no charge, using new or refurbished replacement parts as Slug deems appropriate, or (2) replace the product or component with a new one that is at least functionally equivalent to the original product. The original of any product or component that is replaced under warranty must be returned to Slug and becomes the property of Slug upon receipt at our fulfillment center.

 

The Warranty Period on Slug frames is two (2) years from the date of the original purchase. This includes all Slug Engineered Parts (SEP); frames, handlebars, stems, seat posts, seat collars, headsets, saddles.

 

Slug reserves the right to make the final determination concerning defects in materials and workmanship.

 

Please review Slug’s complete warranty policy and follow the steps on this page to submit a claim.

Step 01:
EVALUATE AND DETERMINE THE VALIDITY OF YOUR CLAIM

What is not covered:

  • Neglect of product (lack of care and maintenance);
  • Modifications to frame or fork (for example, engravings or sanding)
  • Mounting and alteration of additional components that were not expressly approved by us or replacement of our original components by components that do not have a similar quality;
  • Crashes;
  • Excessive load;
  • Jumps or other types of overstress; or excessive loads of any other kind.
     

Note on wear:


Normal wear and tear is not covered by warranty. Some components of your bike are expected to wear and must be replaced regularly as a part of their normal function. The rate of wear depends on care and maintenance as well as on the way you use your bike (distance traveled, terrain types, rides in the rain, dirt, salt etc.). Bikes that are often left standing in the open may also be subject to increased wear through weathering.

 

All bicycle components require regular care and maintenance. Sooner or later all parts of your bicycle will reach the end of their service life, depending on conditions and intensity of use.

 

Parts that have reached their limit of wear must be replaced, and certain parts are not covered by the limited warranty even if they wear out during the Warranty Period. This applies to the following parts:

 

  • Chain
  • Cables
  • Grip coverings
  • Chainrings
  • Sprockets
  • Pulleys
  • Gears cables
  • Tires
  • Saddle covering (leather)
  • Brake pads
  • Headset bearings.

STEP 02:
HOW TO PROCEED WITH A WARRANTY CLAIM

If you have reviewed the above description and you feel your bike, frame, or other SEP is covered by the warranty policy please follow these steps:

 

A) Access the frame’s serial number by flipping the bike upside down and locating it on the bottom bracket shell.
 

B) Please follow the steps to submit a warranty claim:
Email hello@slugbicycles.com and include WARRANTY CLAIM - YOUR NAME in the subject line. In order for your claims to be processed smoothly it is necessary that you present your receipt. 


Please allow ONE WEEK for us to review your submission and provide a reply.
All return shipments must be sent freight prepaid and insured. Slug assumes no responsibility for products lost during shipment from the customer to Slug HQ.
Shipping charges are mail to:hello@slugbicycles.com not refundable.
Slug will pay return shipping costs within the continental US only. mailto: hello@slugbicycles.com only. 


Repaired or replaced product will be returned in a reasonable amount of time.
 

STEP 03:
CRASH REPLACEMENT

In the event of an accident or severe crash, the high forces exerted on the frame and the bicycle can lead to structural failure during subsequent use. With our crash replacement program we offer the original consumer purchaser, who must have purchased the bike directly from Slug in their own name and for their own use in compliance with our Terms and Conditions, the opportunity to replace your damaged Slug frame at a greatly reduced cost. This offer is valid up to three (3) years after the original date of purchase. You’ll receive the same or a similar frame from our current product range (without add-on parts).

 

The Slug Crash Replacement service is limited to the original direct purchaser and to damages that compromise the functionality of the bike. We reserve the right to suspend this service if we detect that the damage has been caused unreasonably.

 

Slug Bicycles will not incur shipping or labor costs associated with our Crash Replacement service. For the crash replacement of a non-Slug part we will yield to the original manufacturer's crash replacement policies.

ADDITIONAL TERMS:

The Slug Limited Warranty, Crash Replacement Policy and return policy as stated in this document provide the sole and exclusive remedy in lieu of all other rights and remedies, including but not limited to implied warranties such as implied warranties of merchantability or fitness for a particular purpose, as well as any contract rights, tort, negligence, strict liability, and other remedies expressed or implied at law or in equity, and in no event shall Slug be liable for special, indirect, incidental, economic or consequential damages, loss or damage to property other than the product itself, loss of use of property, loss of profits, business interruption, punitive damages, contribution, indemnification, or other losses, whatever the cause, including the fault or negligence of Slug. If any implied warranty or other right or remedy is deemed to exist in addition to this Limited Warranty, its duration shall be no longer than the stated Warranty Period. If any part of this Limited Warranty is deemed to be not legal or enforceable, the remainder shall be given full force and effect. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.